About Apria Healthcare
Reviews for Apria Healthcare
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Tips
accepts credit cards accepts insurance
Apria Healthcare is one of the nation's leading providers of home respiratory services and certain medical equipment, including oxygen therapy, inhalation therapies, sleep apnea treatment, enteral nutrition and negative pressure wound therapy. Apria owns and operates more than 325 locations throughout the United States and serves more than 1.8 million patients each year. The company offers helpful instructions and customer service to assist patients with tracking supplies, billing questions, and service-related needs. Based on reviews, Apria Healthcare generally provides satisfactory service, with patients receiving their prescribed medical equipment, such as CPAP and BiPAP devices, in a timely manner. While the customer service team may not always be the most helpful, the company is responsive to patient needs, offering replacement masks and other adjustments to ensure a proper fit and comfortable use of the equipment. Despite some challenges, such as delays due to product recalls and shortages, most patients express overall satisfaction with the service they receive from Apria Healthcare.
My review before my interaction Nikko would be a two stars at the very most. My experience with Apria had been miserable say the least. Between long calls, repetitive questions, and the feeling of being stuck in a loop. I was about to call it quits. I talked to costumer service multiple times and the Monona branch twice. The customer service calls were the stem for most of the frustration. But when I was finally transferred over to Monona for the first time, I was met by someone that very dismissive and really did nothing besides add to my distress and frustration. I will not mention a name but I’m disappointed and their service doesn’t hold a candle to Nikko’s....read full review
This is more of a training rebuke than a poor overall review. My 2 year old resmed CPAP stopped working. I’ve used it every day since 2016 for severe Apnea. When I asked the main office for help, they told me my unit was too old to service and would need a new prescription that might include a sleep study. I am lucky to have doctors that realize this was urgent. They saw me right away, wrote the order noting it was URGENT and sent it to Apria same day. The Monona branch received the order next day but said it would be a couple weeks before I would get a replacement unit. Not the sense of urgency I expected. Since they filled the order, I decided to bring the broken...read full review
Excellent customer service from everyone especially Kerri. The machine arrived as Apria stated. Told us the mask was mailed separately and would arrive in a few days. It did. The directions, set up videos were clear snd well put together. I've ben using the machine 2 nights in a row and it is WONDERFUL! I would strongly recommend Apria