About Pharmacy | Kaiser Permanente Olympia Medical Center
Pharmacy | Kaiser Permanente Olympia Medical Center offers various healthcare services, including e-visits, chat, phone, video appointments, and email consultations. Patients can book in-person appointments or seek 24/7 advice through the website. The pharmacy has received mixed reviews. Some patients praise the medical team, particularly Dr. Anuras and Dr. Laynor, for their knowledge, kindness, and clear communication. They also appreciate the prompt responses to messages and minimal wait times. However, other patients have reported negative experiences, including feeling shamed for being late to an appointment and feeling embarrassed by insensitive comments from medical staff. One patient had a positive experience at the urgent care facility with knowledgeable doctors and nurses, but was disappointed by the triage staff's lack of information and the lengthy wait for their second dose of IV antibiotics.
We had to get a prescription sent from Walgreens to this pharmacy since Kaiser is not partnered with the Thurston county Walgreens. I called Kaiser Wa to tranfer the prescription around 11am and they requested it be ready at 1pm same day. The prescription was ready at 1:02 and we received a covenient text so we didn't have to wait there.
We went in, grabbed a number, and watched as the 3 numbers before us were called within half a minute from each other. We were in there for 5 minutes max. The pharmacist was kind, made sure everything was in there, and even asked us if we had questions. We saved a large amount of money and service was fast and the 800 customer service...read full review
I have been KP member for about 4 years now. The care is ok and not much different than other average care places. The staff has been really nice.and attentive every time I go to them. The Pharmacy is good and pleasant to deal with .....but.... Let's talk about their very controversial, arrogant and dismissive Customer support and the ridiculous amount of red tape they call KP protocols. First and foremost: they are very slow to nor at all in responding to one's "continued" care. I have had several occasions s when I had some procedure done that required a follow-up. Almost in every occasion I did not get a phone call back, even if the doctor promissed me he will call me back. I have called my family provider to ask for a referral to a specialist on several different occasions in the last year and I am still awaiting a response. When they do call, they ask me to go to my Fam Dictor first. Now keep in mind two things: 1. He is not a specialist 2. He always has to send me to one after my visit to him. Now, I pay $30 copay, whether he can help me or not. I get charged the $30 to litterally listen to him tell me I have to go to someone else. That happened with an ENT, Orthopedics, Foot doctor and so on. The $30 copays add up quickly with them and with nothing to show for it. Then comes their phone help people who are arrogant and always try to explain their protocols to me and usually ask me "what do you want me to do sir"? I have asked for their Patient Advocat and they didn't know what that is. Then I asked for a member of management and every time I get someone who is so all but al8ve and caring. They always call.me and live me messages that I have missed to pay my bill, but I am yet to get a follow up for any my previous visits. KP is a rocket that only cares about their profits. They need a Donald Trump style overhaul.
I love the care I get. But here is why low rating. Just to see a Dr I have to wait 2 months. I'm sick now so how does that help me. Im thinking of leaving because of this. I cant plan my illness in advance.