Reviews for American Technical Service

Nov 2022

TL;DR - terrible customer service, the technician that did the installation did not understand me well because of a language barrier, but they seem to have done a good job replacing a major part in my ACI was assigned to these guys by First American Home Warranty (terrible home warranty company, don’t recommend). I find their customer service to be deplorable. Every time I would call to get a better explanation of the required repairs or replacement on my AC, I would get told that a technician would call me back and sometimes that would happen, sometimes that wouldn’t. It also took multiple emails to get them to answer any questions or inquiries. The day my air handler...read full review
Jun 2022

Excellent service! The Cool Factory team did a fantastic job replacing our 23-year old AC unit. They helped us find the best unit for our needs and budget and installed it within a week. This is the best HVAC company I’ve ever dealt with. I would not hesitate to recommend them to anyone.
Jun 2022

We knew that Cool Factory was a great company during our initial consultation. The sales team was friendly, patient, and highly informative. They listened to our needs and recommended several HVAC options within our budget range. They helped us make the right choice, and the experience was positive overall. I would definitely recommend them to anybody out there!

From American Technical Service

As a locally owned and operated business we meet the service needs for HVAC in Vienna, VA, for both residents and business owners throughout the region. We have been providing services for HVAC in Fairfax, VA, for nearly 20 years. With years of collective experience, we understand the pressing nature of many heating and air conditioning concerns. For more information or to schedule an appointment, contact one of our friendly associates today.