PetSuites Manassas

My dog, Zoey, has been Petsuites Manassas for about 2 1/2 years and never had any real issues until this year. Firstly, I find that the new staff are less attentive to the animals. The times that I have brought Zoey to petsuites and viewed her on the Webcam, the staff are either talking to each other or on their phones. Then, in the last few months, she has come home with her bottom stained with what looks like urine. I have brought it to the attention of staff and evening management and was basically waved off.
The worst infraction occurred yesterday when Zoey, unfortunately, had to spend the night (I was not aware of Petsuites new weekend hours and regrettably, missed their call). Zoey was not fed for 24 hours and when my son asked why staff didn't feed her, he was told, "we didn't know what she was allergic to. " My son responded that Zoey's profile clearly stated that she was allergic to chicken. Petsuites response? "yeah, but we did not know what else she could be allergic to. " What kind of response is that?! If she was allergic to anything else, common sense would have told them that any other allergies she had would have been indicated on the profile; but instead, they let my dog go without food for 24 hours. I'm deeply disappointed with Petsuites' new management and staff. The previous staff definitely cared more about Zoey and would've never let starve. I highly doubt I'll get any feedback, seeing that I hardly receive any feedback in person when I bring up a concern.

My Wife and I first tried there grooming services with out Shiz Tsu Toni. Her hair was matted, due to her adult coat comming in and it was beyond our ability to deal with. The groomer warned she might have to shave her but she would work on the matts. Our Toni came hone with nearly all her hair, beautiful, sliky, smooth, clean and best of all happy. So we then had our Bischon and Maltese groomed the Bichon just needed shaping and came out happy(waging his tail to hard he fell over) looking and feeling like a cloud or cotton ball. our Maltese is very sensitive to clippers and gets clipper burn in a second,but she came home unburned happy and beautiful. the groomer is amazing and recommend for anyone who needs a great kind and dog loving groomer.

Jerrica did a fantastic haircut on my Pomeranian. She kept me informed on her progress. I will definitely be a repeat customer. Great job!