About Fredericksburg Primary Care
Fredericksburg Primary Care is a healthcare provider that offers exceptional care and compassion. The team, led by Dr. Steele, provides personalized attention to patients, taking the time to understand their needs and offer attentive care. Patients appreciate the doctors' dedication to treating the person, not just the problem, and their willingness to listen and empower patients to make informed decisions. The staff is welcoming, helpful, and professional, ensuring patients feel supported and prioritized throughout their care. Patients praise the exceptional medical care provided by NP Sandra Steele, who takes the time to listen to their concerns and thoroughly address them. She is described as a caring professional who is genuinely interested in the patient's overall well-being, including their mental health, and how their life circumstances impact their health. Patients highly recommend NP Steele for her thorough and attentive approach.
Nobody ever answers the phone and they rarely respond to text. When you go in the front desk staff will ignore you. Such a bummer because the providers seem great the couple of times I’ve been but I have to find somewhere else because I’m tired of jumping through hoops to make an appointment.
I just made an appointment and first of all, let me just say that after being told no every single time I’ve asked for help because NO WHERE in fburg takes new patients, being told I’d get in within a month was such a relief. Second of all, and most importantly, the wonderful lady I spoke to, Yvonne (I hope I’m not butchering it!!), is just a ray of sunshine and had 11/10 customer service skill. I look forward to my appointment and the hospitality of the staff!
I think Dr Ferguson is a knowledgeable and competent doctor. With that being said that's the only positive thing I have to say about this practice. Prescriptions are a nightmare to get refilled, twice over if you use mail order. These people DO NOT answer the phone most of the time. I constantly get phone calls and emails from my prescription service saying they cannot get in touch with my doctor's office to refill my medications. Then I have to repeatedly call until I get someone. It doesn't stop there because most of the time they don't take care of it the first time! I have to do it all over again and often go without critical medication while I fix the issue....read full review