Dumfries Animal Hospital
“Overall, Dumfries Animal Hospital is a good veterinary practice. I have brought my pet here on several occasions, and I appreciate that the rates are reasonable and that the staff is consistently kind and helpful. Many of the veterinarians I have worked with clearly love what they do, and that care is what makes this practice stand out. That said, I have had a few experiences with veterinarians who came across as unnecessarily rude.
I first had a negative experience with an older veterinarian there, which led me to quietly switch to another vet in Fairfax. However, the distance became inconvenient, so I eventually returned to Dumfries Animal Hospital and had an excellent visit. My fur baby received great care, which reminded me why I had liked the practice in the first place.
More recently, I had an appointment with a visiting veterinarian who also came across as rude. The final straw was a confusing situation involving a call from the front desk about an appointment. During the call, I was asked about a previous emergency vet visit at another location nearly a year earlier. I assumed they were simply updating records, so I provided the information. Later, the veterinarian seemed to blame me for the mix-up, and when I tried to explain what happened, she dismissed me by saying “anyway” and moved on to discussing my pet. I had also hoped to board my dog there, and the veterinarian noted that I needed to bring her back for a follow-up. When I returned, she asked whether I had found boarding for my dog. I explained that I thought the boarding was supposed to be handled there if my dog checked out ok. It was getting nowhere so gave up and found another location. The medication did help my dog recover, although putting her down had been mentioned as an option if she did not improve. Thankfully, she did improve and later strutted through Dumfries Animal Hospital as happy as could be.
I was close to leaving Dumfries Animal Hospital again, but I recently sent someone else to take my dog in for her annual shots, and they said their experience was good. Because of the caring staff, reasonable rates, and positive experiences I have had with several veterinarians, I would have given five stars. However, due to the rude interactions I experienced with a couple of veterinarians, I am giving four stars. I remained polite and pleasant throughout these visits and did not feel that kind of treatment was deserved.”
