The Otter Guys is a local business serving the Charlottesville area, offering heating, air conditioning, and plumbing services. With over 60 years of experience, the friendly team provides personal and professional service. They can repair and service a wide range of systems, including heat pumps, air conditioners, furnaces, boilers, and rooftop units, as well as plumbing fixtures and accessories. Reviewers praise the team's courteous and professional approach, with one noting they felt no pressure during the quoting process and another recommending the service for future needs. The Otter Guys is committed to providing excellent service and looks forward to working with customers. Customers have had great experiences with the company, highlighting the team's efficiency, professionalism, and unbeatable prices for HVAC replacements and plumbing work.
Sean is a very pleasant person & took the time to explain what was wrong which was my fault for forgetting to pour distilled vinegar or bleach in the drain line. Thank you!!
6 months later, I had the unit serviced. Nathan & Caleb were extremely courteous & performed the service in no time. I will continue to use this company in the future.
Really impressed I got an appointment the same day. Michael Alvarez was very thorough in explaining the situation with my 27 year old unit. I'm sorry he won't be installing the new unit but looking forward to service calls in the future. Don't let him get away!!
3 days later & my new unit was installed by John & Caleb. Super nice… read full review
Sep 2026
5.0★★★★★
This company has incredible reviews for a reason. Our HVAC went out and AC stopped working. They were so quick to respond, so helpful and kind. They quickly figured out the situation and went above and beyond in their services to help us out. We highly recommend them! Huge shout out to Shawn and his technician for being amazing!!!
Sep 2026
5.0★★★★★
Dylan Harris was professional and on time to give us an estimate for repiping our well line. He was easy to work with and explained the process. Otter Guys were in contact with me during the mini obstacles from our original planned meeting but it worked out perfectly.
