About Gastroenterology Center of Northern Virginia, Ltd.
Gastroenterology Center of Northern Virginia, Ltd. has garnered mixed reviews from patients. Many have praised the quality of care provided by the doctors, particularly Dr. Potru and Dr. Herman, for their professionalism, compassion, and thoroughness in diagnosing and treating conditions. One patient highlighted how Dr. Potru persistently worked to identify the cause of long-standing stomach pain, ultimately providing a solution. The staff's respect and care during procedures, such as colonoscopies, were also noted positively. However, some patients reported issues with phone communication and customer service, expressing frustration in reaching the office to schedule appointments. Despite these challenges, the online forms received positive feedback for ease of use. Overall, while the medical care appears to be highly regarded, the administration and communication aspects may need improvement to enhance the patient experience.
If you need an appointment go somewhere else. I had serious gastro issues a couple months ago and left messages on their portal. They never responded making me go to the hospital two times. After multiple messages, I received a message 7 days after I had written. I was able to see Dr. Gupta but he did not answer any questions and said that he is having trouble with the admin staff. I made an appt for three months from then which I needed to cancel due to a child being out sick. I called 6xand left messages on the portal. They sent me a bill for $50 for a no show. You can not make an appointment, cancel an appointment or call for any question. This is a negligent practice.
Dr Diego Kuperschmith was very professional and knowledgeable about his field, my own patient web portal made easy to make appointments, reminders, documents, questions.
I'm highly satisfied with their services.
Also they speak several languages
Thank you very much!
If your life depends on somebody answering your call, you're done. Spent 2 days on the phone, for hours, and nobody answered. Doctors are great, but zero for this front desk management.