5003 Sudley Rd, Catharpin
Sat Closed
4.9
★★★★★
91 reviews
“Our experience with Xscape, formerly Deckscapes, was incredibly positive from start to finish. In a word, they have been GREAT! Our 25-year-old deck was showing its age, and we wanted to upgrade to an enclosed screened patio with a gable roof, plus an uncovered deck area. After interviewing over six contractors, we selected Xscape for the project. From the initial meeting with designer Josh, it was evident we made the right choice. There was never any pressure to sign a contract immediately; instead, we engaged in constructive discussions about our needs and preferences and received extremely helpful design suggestions. They really listened to us. We appreciated the final and transparent quote, finding it refreshing that the quote was not artificially inflated to create a misleading impression of a significant discount. This honesty in pricing was highly valued and contributed to a positive experience. The 3-D design renderings played a significant role in helping us get a realistic idea of the design and it was amazing how closely it resembled the completed project. Communication was seamless, facilitated by a group chat including our project manager, Kevin, which kept us informed about timelines and decisions, and allowed us to ask questions with prompt responses. Despite the existing deck being sturdy, demolition was quick and tidy. The team worked efficiently, even in sub-freezing temperatures, demonstrating their dedication and professionalism. Xscape completed the project smoothly with minimal disruption and well within the expected time. There were never any surprises along the way and the entire process was seamless. From initial design and sales to post-construction follow-up and warranty support—the team has maintained an elevated level of professionalism. Overall, our experience with Xscape exceeded our expectations; they really are the best! Without a doubt, we would not hesitate to recommend Xscape to our neighbors and friends.”
