Had an appointment scheduled two days out and suffered through no A/C with patience for my appointment trusting them being they were the original installer from the home builder. The morning of my appointment on a Friday I made a call to them 15 minutes past the window of when I was told I would receive a call they would be on their way and was blatantly lied to that the OWNER called and left me a message at 8 am when there was absolutely no indication of such. They proceeded to offer me their next appointment for the following a Monday after the weekend. Horrible customer service and poor business.
About Longhorn Heating & Air Conditioning
Longhorn Heating & Air Conditioning provides HVAC services for both personal and commercial needs. Customers report positive experiences with their technicians, who are described as nice, helpful, patient, friendly, and knowledgable. The company has a long history of serving customers and is known for completing jobs efficiently and professionally. They are able to diagnose and fix units, with installations done very well both inside and out. Technicians are professional, keep the house clean, and protect the floors.
Reviews
My friend Tim recommended Longhorn services. I called their office for an appointment in Hunter. Head come out within two hours. He trouble shot my heating system which is over 25 years old and diagnosed it with a bad gas valve. He procured the gas valve stuck on there and all worked fine. But I gotta tell you Hunter make sure my heat was going today. He stayed at my house until 8 o’clock last night. He made sure this Vietnam vet didn’t go cold last night.
Called the these guys the day I had a problem and 5 hours later there was a tech here fixing my unit. Everyone I talked to was down to earth and honest. Without a doubt will be calling them the next time I have problems.
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Hours
Good to know
- accepts credit cards
Location
4831 Grisham Drive, Rowlett, TX 75088
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