A-US Air Conditioning of Texas

Jan 2024

Our home warranty company sent someone from A-US Air to fix our furnace after I messed it up when installing a new thermostat. He told me I had shorted out the circuit board and it would need replacing. Also, he told me that he wouldn't report it as a case of "user error", so that the warranty company would cover it. We found out shortly after that he hadn't reported it as a case of user error, so we were on the hook for the cost. That's fine, but I prefer someone who does what they say they'll do. That angered me, so I decided to have someone else fix it. Over the phone, the other company told me I'd probably blown a fuse, and it would be an easy fix (I'd already ordered...read full review

Jan 2024

Horrible service that keeps being recommended through my home warranty program. They dont seem to understand that people have jobs and need a better time frame of when “a technician works between 8-5” or “the technician will call you later tonight about your appointment tomorrow“Lame service and will never use this company.

Jan 2024

Rip off artists! Had my furnace go out during the coldest temps we've had. Turned into my home warranty, American Home Shield, and A-US was assigned. The technician told me he had to "fix my system" before he could provide an estimate to AHS. He wanted $275 to do that. I explained that the point of the warranty to was to get the system fixed, and why would I need to pay to get it fixed before he did the warranty work? He gave a bunch of techno-babble and stuff about the system being tampered with and wouldn't budge. I've had my house 7 years, and this system hasn't been worked on or tampered with. Since I had no heat and he had me over a barrel I agreed and paid the $275....read full review