About Theodore & Sons Plumbing
Reviews for Theodore & Sons Plumbing
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Theodore & Sons Plumbing provides dependable plumbing service with fast leak repair and fair prices. Customers appreciate the great communication, including updates on arrival times and video calls to explain repairs remotely. The team handles urgent issues like sewer backups by offering honest assessments and simple explanations of repair options, helping homeowners avoid unnecessary expenses. Their knowledge of plumbing systems, including the needs of homes in El Paso, is clear through their careful inspections and recommendations. Plumbers like Gary, Liam, Brad, and Nicholas are described as professional, respectful, and skilled, with a strong work ethic and pride in their work. They take time to explain issues in simple terms and make service calls easy and stress free. Customers note the team’s ability to work smoothly together and recommend repair approaches that keep disruption low. Even when a problem is not their mistake, they repair it at no charge, showing honest, helpful service that is hard to find. The price matches what is discussed and is in line with other plumbers. The team is straightforward, focused on what is best for the homeowner, and delivers quality workmanship. Customers would absolutely choose this team for future plumbing needs, including sewer line repair, drain cleaning, or any major plumbing work. The whole experience feels organized, honest, and customer focused, with real care for the customer and respect for their home.
I updated my review after a problem with the water heater installation caused us to lose hot water for a short time. At first, it was hard to get a plumber scheduled because the office was very busy, but they followed up, found the issue, and fixed it the right way. Since then, the team has made things right and we appreciate the effort, communication, and service they provided. They responded well to our plumbing situation, resolved the hot water problem, and made sure everything was working properly again.
I haven’t had service this fast, polite, and high quality from a plumbing company before. Setting up the appointment was easy, and the response to my plumbing issue was quick and efficient. Brad was the first technician to come out, and he was on time and professional from start to finish. The job could have been finished the same day, but approval was needed through my rental management. Liam came back the very next day and installed my new water heater without any problems. The whole process was smooth, and the team did excellent work. Great job by this professional plumbing crew.
Very professional and quick. I called that morning about two clogged drains and expected a plumber the next day, but about an hour later I got a call saying the crew was already on the way. Nicholas and Liam arrived promptly, explained the drain issue clearly, and got right to work. In about 30 minutes they had both clogs cleared, and they also replaced the pipe and trap under the kitchen sink at no extra charge. The whole plumbing service was smooth, honest, and efficient. I really appreciated the fast response, fair help, and quality work, and I will definitely use them again for any future plumbing needs.