B & C Refrigeration

I had a horrible customer service experience with Mike and team. At first, everything started off great, but when I asked for a status update, he accused me of already knowing information that I was never told.

“The machine is still frozen. You already know this. My request to have unfrozen. Who keep plugs it in? “

It was unplugged multiple times for them and resulted in lost of business waiting on them to come do the job.

They said they had found the solution and assured us that we would not have any issues. However, after spending over $800, the system stopped working the very next day.

They did attempt to make things right, but the response was very slow.… read full review

DO NOT call this company unless you want to pay an outrageous amount of money for nothing to get done. The tech couldn't even speak English so he couldn't answer any of my questions. When you call the office and ask a question, it's always I don't know or they never get back to you. We had to call a different a.c. company after this so called company claimed to fix the problem with our unit. When we called them back numerous times to let them know we were having the same issue, we were told they would call us back, but never did. We ended up filing a BBB complaint against them.

We had our refrigerated a/c converted back in 2009 and we have been a long standing customer of B&C. Not sure where or how but the customer service we experienced in the past few months has deteriorated. We put in a call to have our unit serviced last year in August and it took 6 visits and hundreds of dollars to get us back up and running. We will definitely find another company to service the unit moving forward.