The Spa at The Crescent offers a comprehensive wellness experience. Spanning 22,000 square feet, the renovated spa and fitness center features 16 treatment rooms, separate men's and women's lounges, a whirlpool with hot and cold plunge options, and relaxation rooms. Guests can also enjoy a nail salon with manicure and pedicure stations, a spa lounge, retail space, and a wellness center equipped with TechnoGym equipment and a Cryotherapy chamber.
The spa's staff is known for their exceptional customer service, with guests praising their kindness and helpfulness, especially when booking appointments. Many visitors have enjoyed the massages, rating them as excellent, with some describing them as a perfect 10/10 and highly recommending booking again.
However, there have been some issues reported with the nail salon. One guest shared a disappointing experience where they booked a manicure but received a pedicure instead. The technician insisted they had booked a pedicure, and despite confirming multiple times, the guest received the wrong service. The quality of the manicure was poor, with crooked and jagged nails, and excess nail polish needing cleaning afterward. The front desk staff apologized and offered a 20% discount, but the overall impression was that the nail salon may not be worth the price, especially considering other options available nearby.
Additionally, a couple's massage experience was highly praised, with therapists being described as lovely, sweet, and making guests feel very welcome. The amenities, including the pool, were enjoyed by some, though others noted limitations. One expectant mother was disappointed to learn upon arrival that the pool, which was advertised on the website as available to spa members, was only accessible to hotel guests. She found this misleading and was upset after paying $245 for a prenatal massage, as she could not enjoy the amenities she expected.
While the massage services are consistently praised, some amenities have experienced issues such as malfunctioning hot tubs, steam rooms needing attention, and clogged drains. The management has been proactive in addressing customer feedback, including offering refunds when amenities do not meet expectations. Overall, The Spa at The Crescent offers a relaxing environment with attentive staff, though some services and amenities may vary in quality.
