JCPenney

Jan 2024

It was just okay...Went in looking for a women's coat, but there wasn't much of a selection. There were signs all over the store saying go to their website for better selection. If I wanted to shop online, I would have stayed home and done so. I wanted to be able to try things on and take them home that day; not wait for shipping, then having to go through the hassle of returning whatever doesn't fit.

Dec 2023

Today we went to the fine jewelry section of the store. Melony was very outgoing, helpful, and kind. Vicki was patient, kind, and so nice. We had an issue with the Penney's card and Vicki helped troubleshoot with us. There was also a Puerto Rican sales rep and she was really nice as well. Spoke both Spanish and English and really good interpersonal skills. They had a great sale going on and both myself and a family member bought beautiful jewelry. One of the representatives was not as nice. She told me a gold bracelet was expensive and kept trying to push me to the gold plated jewelry. I didn't like that. I felt dismissed and profiled. She was blond with an accent.

Oct 2023

We almost always find what we are looking for here, with the exception of dresses, juniors and petites. Those departments are a little smaller than other JCPenneys. Love that I don't have to go to the mall though!