VCA Animal Hospitals Urgent Care - South Austin provides same-day pet care and urgent attention. The staff is welcoming, attentive, and experienced, offering a calming environment and transparent communication. They serve the communities of Austin, South Austin, Barton Creek, Tanglewood Village, and Sunset Valley. With a virtual waiting room queue, pet owners can wait from home before being seen by a vet. The hospital accepts various payment options and follows up with pet owners to ensure their pet's recovery. Reviews praise the staff's kindness, helpfulness, and ability to see pets on short notice. They provide world-class medicine and a relatively quick process, making them a trusted choice for pet owners.
I was very pleasantly surprised with the experience today. My regular VCA doctor could not fit me in so they referred us to the new clinic. There was a new vet, Dr. McDonald, who was extremely knowledgeable and thorough. She was patient and answered all of our questions. I didn't feel pressured or given an insane exorbitant treatment plan. I felt very comfortable with the treatment plan and attention my dog received. My experience was far better than the ER treatment that we received the day prior by Central Texas veterinary clinic. My only complaint is that I came in at 10 AM and was told they didn't open till 11 AM because they were on boarding a new vet, which was not what their hours showed online. We had to wait but the staff came to triage my dog first. I consider this a one-off and understand the unique situation. 10/10 and will use again!
My cat and dog got into quite the fight leaving my cat with a laceration. The staff here was quick, honest, and waived the visit fee due to needing to go to a surgery center. While being in an emergency situation with your pet is very scary it was very comforting to be with professionals who care!
Everyone was so nice, welcoming and attentive to my dog’s needs. We came in on a Saturday morning since our vet was booked and within an hour were seen by the vet. The process was relatively quick considering his treatment. Event with payment, they accept care credit and credit cards and ran through the list of charges to make sure we were comfortable with pricing of everything. They followed up to see how he was doing on Monday and answered questions within minutes. 10/10 experience.