Last fall, I needed to get a 15-ton commercial A/C unit repaired. The bidding process was long, but Smart Air came in with a competitive price, but it was their customer service (David) that won them our job. They kept me informed at all stages of the process while we were deciding what to do. We’re a church with limited funds and it was a $40K job so it needed to be right.
To be brief as possible, our job was essentially a nightmare scenario because of what we were asking them to do (tiny work area, working with old, “rats nest” wiring schemes, etc). Their technicians came out and had some setbacks as I suspected they would, but they kept after it during some very intense late summer heat. Cory and Jaime were here early and stayed late, and were like bulldogs trying to get it done.
At one point, Shane, the company owner came out and sat in our 100+ degree attic for hours re-wiring a panel that was done wrong years ago. They could have thrown up their hands and left this project (because it was truly a mess) but they kept after it for several days until the job was completed.
Between the customer service, work ethic, pricing, and friendly people I met, I truly wouldn’t go anywhere else for my units!
About Smart Air Cooling & Heating
Smart Air Cooling & Heating is a family-owned HVAC contractor serving Austin and surrounding areas. They offer a range of services including AC installation and repair, heating services, and ductwork.
Customers praise the company for its honesty and trustworthiness. Technicians are described as professional, friendly, and informative, taking the time to explain problems and suggest maintenance solutions. The team is responsive, quick to send someone out with very short wait times, and they honor their labor warranty.
Smart Air is known for its personalized approach, going the extra mile with creative troubleshooting to fix problems. They are appreciated for their promptness, efficiency, and attention to detail. The technicians have a knack for explaining technical issues and making it easy for clients to understand, bringing outstanding integrity to the client interaction process.
Reviews
Very polite technician. Professional in servicing of systems including providing information and efficient work.
very professional.
i will recomended.
Photos
Hours
Monday 8AM - 8PM
Tuesday 8AM - 8PM
Wednesday 8AM - 8PM
Thursday 8AM - 8PM
Friday 8AM - 8PM
Saturday 8AM - 8PM
Sunday 8AM - 8PM
Good to know
- online estimates
- on-site services
- accepts credit cards
Location
3903 Warehouse Row Suite D, Austin, TX 78704
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