CommUnityCare William Cannon is a healthcare facility that offers a mix of positive experiences and challenges for its patients. Many reviews highlight the polite staff and the cleanliness of the facility, noting that the doctors, particularly Arteaga, are informative and understanding. Patients appreciate the kindness and professionalism of nurses and nurse practitioners, with some expressing loyalty to specific providers due to their excellent care.
However, the billing practices at CommUnityCare have raised concerns among some patients. Instances of feeling rushed during appointments and unexpected charges for routine visits have been reported, leading to frustration. While some patients found relief after communicating with more understanding billing representatives, others experienced difficulties in resolving issues with the billing department.
Overall, while patients commend the care provided by medical professionals, they advise caution regarding the billing process. The facility's strengths lie in its attentive healthcare staff, but improvements in customer service at the front desk and transparency in billing are needed to enhance the overall patient experience.
All of those lovely ladies are so kind and amazing and courteous also patient they are Cindy the nurse ? Veronica she's in the front desk? Brandy she's the MA ? Arenas The Doctor They All Should Get A Promotion for excellent people communication.
My Doctor Is Arteaga his wonderful & understandable. I was scared on getting a Pap smear done cuz it was my first one ever although I didn’t experience pain or anything ladies please get one done!! He also explains the process as well. MA are really nice as well.
This place is fairly ok as the nurses and nurse practitioners are really kind and knowledgeable . I am going there because of Nurse practitioner Audrey .s who has been with me since few years years back . Although I have a good expensive insurance where many reputed health care practices are covered , I choose here because of her and her great care .She is the best medical professional I have met here in Austin . Very kind considerate and professional . She knows what she is suppose to do more than a so called Doctor . But sadly the front office staff is rude and disrespectful most of the time . During my last visit ( 3/23)an older receptionists lady asked me if I can… read full review
6801 South I-35 Frontage Road Suite 1-E, Austin, TX 78744
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