About Roto-Rooter
Reviews for Roto-Rooter
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Roto-Rooter receives consistently positive feedback for professional, personable technicians who resolve plumbing issues efficiently. Customers highlight technicians who go above and beyond, arrive on time, and communicate well. The team explains issues clearly, is patient with questions, and uses the right equipment to do the job correctly. Services include fixing main line clogs, clearing neglected drainage pipes, and addressing basement drain backups. Customers appreciate the free consultation, with no charge if the job is not proceeded with after a quote—a contrast to other companies charging $85-$200 just to check the issue. Technicians often arrive earlier than the scheduled window. While the price may be a little high, customers note it is comparable to other places. Overall, the experience is described as great, with excellent customer service, good work, and a willingness to call again in the future.
Service was excellent. I appreciated receiving a text with the name and photo of the employee who would do the job. Within 20 minutes of my call, Kevin from Roto Rooter arrived at my house. He checked out the problem of a clogged outside vent drain, explained options and pricing, and then resolved the issue. He was extremely pleasant and professional.
If only you could get my name correct? First it was Steven Terry, now it’s Steven Perry and my actual name is Parry! Jesus. I even spelled it out for your guy twice…smh! Otherwise, service was fine.
We had a serious clog in the mainline that caused sewage to back up into the shower and toilet on our first floor. Needed a plumber to come and clear it out.
Unfortunately, it turned out that the cleanout was completely rusted shut. It had to be drilled open and replaced.
The technician on call (Steven) came out at night and got it all sorted for us. Had to order a new piece for the cleanout cap he had to drill through, but came back a few days later to install it.
He also explained why we're likely to get clogs in that part of the pipes, which I really appreciated.
Service felt expensive (about 1.5-2x what I expected)... but also it was a...read full review