PetSmart

Dec 2023

This is the store that I usually shop, but unfortunately for the past few weeks I was told that a specific cat food was coming in soon. After my fourth trip in a month still no food. I found a very helpful woman Jen, who took the time to check the system and found that they are no longer receiving it. I asked Jen if she could please call the other Pet smart on Merivale road to see if they have the food. She did and I was so appreciative of her service and to be able to purchase my babies their food at another store. Thank you so much Jen, for your time, great service and excellent customer care. I am so grateful.

Nov 2023

I love bringing my cat Lexi here to be groomed. She is loved on and cared for as if it were their own pet. The atmosphere is welcoming and Kristen my groomer is fantastic. She is knowledgeable and Patient and always happy to answer any questions or concerns I may have had. I strongly recommend bringing your pet here for thier grooming needs.A happy CustomerLexington ?

Oct 2023

One of the better pet smarts in the Ottawa area. Lots of toy choices and great selection for different food and litter brands. They also have a lot of cute cat trees.I only give 4 stars as they still sell many unsafe pet products. And the staff are not well educated on pet care for rodents, so make sure to do your own research, don't ask for their advice. I asked for hamster food and was given a bag of treats.