“In the beginning of our service this was a professional company with good communication skills and service. Over the last six months-they do not show up and have the excuse that they called to verify our prearranged time-but they never called. I have insisted there is no record on my phone log of them ever calling. It is disappointing as they were a good company. Today, I waited all day for an appointment and they still are not here. Now, I am going to revise my comment as Randy just showed up-apologized profusely and said I will not be charged for this visit. He also said he could be my service tech from this point forward and would make sure this will not happen again.“
“Called for advice and although I live outside of their service area all my questions were answered with offer of future advice if required. Thank you“
“In the beginning of our service this was a professional company with good communication skills and service. Over the last six months-they do not show up and have the excuse that they called to verify our prearranged time-but they never called. I have insisted there is no record on my phone log of them ever calling. It is disappointing as they were a good company. Today, I waited all day for an appointment and they still are not here. Now, I am going to revise my comment as Randy just showed up-apologized profusely and said I will not be charged for this visit. He also said he could be my service tech from this point forward and would make sure this will not happen again.“