11701 Royalton Rd, North Royalton
Sun Open 24 hours
4.7
★★★★★
305 reviews
“A solid company. I had so many issues with my less than 6 month newly installed HVAC system from custom comfort, who refused to come out and fix their mistakes. I had Mark, the technician, come out and talk with me about what needed to be remedied in order for my system to work correctly. The static pressure was too high, meaning the amount of supply was too high compared to the amount of return. It was almost double. After some diagnostic testing, he determined how big the return vents needed to be to correlate with the amount of cfm's, and he also determined that there needed to be dampers on each supply run since there weren't any to begin with. The guys came out and installed the appropriately sized vents, ductwork, and installed dampers and a heat run in my kitchen. My system is now working properly, evenly heating my house, and my gas bills are almost in half. They tested my system to ensure everything was working properly and took pictures of diagnostics and their work, so I had it on record as well, which came to be important in my case against custom comfort in Stow municipal small claims court. Needless to say, Sal's is awesome, the technicians and management were great throughout my experience. Will definitely recommend Sal's for any HVAC related issue that needs fixing. Thank you, Sal's for being professional, respectful, and getting the job done right!”