Contractors in Berea

“Don was absolutely amazing to work with! He went out of his way to come up with multiple designs for our office and pantries. He showed us different options and explained them all to us. He was always on time, professional, and friendly. The day of install the crew was also great and hard working. They cleaned up after themselves and the finished products are amazing. I am so glad we went with Don for our office and pantry remodels. I would definitely recommend him.“

“I can’t say enough good about this company. It started with the quoting process, the man that came out was very friendly, easily understood our plans, and told us how’d they do it. The estimate came back promptly and was very fair! The work they did was phenomenal! They ran into a major problem on one of the areas (not their fault—just the prior person that did poor work coupled with the age of the house at 111 years.) They presented the problem honestly, explained the options, and worked with us towards a solution. They worked tirelessly to fix the problem area right and the adjustment they made to the price was EXTREMELY reasonable given the amount of work it took. That area turned out truly amazing! When they were done, the whole area was cleaned up nice for such a dirty job! They communicated very well the whole time and always showed up at time with a smile on their faces!

Work done: 1. cut out and replaced water-damaged, bowing area of plaster and adjacent crack. 2. Fixed another large unsightly crack in plaster elsewhere in the room. 3. Scrape and completely refinish a textured plaster ceiling and made it smooth (this was the part that was originally supposed to be to remove some bad mud work and retexture until they discovered the whole thing was “delaminating.”)

I will absolutely use them again next time something needs fixed up on our old house!“

“I have positives and negatives, so please read the entire thing. The reason for a 4-star rating is at the end of this review! Otherwise, it would not have been more than 2-stars! My dining room bay window was badly damaged by the hail storm back in May 2024. I contacted Joyce Factory Direct and they replaced the window months ago. The salesman, Mason, was polite and knowledgeable. I hired Joyce Factory Direct. Much of the work was covered by my homeowner's insurance. The crew was professional and the installers were pleasant to work with. I provided bottles of water. They ran into a problem in my sideyard (of which I was unaware). I live in a rural country area and there are a lot of wild animals out here. Deer, possums, raccoons and bears left fleas in the side yard. These poor guys were covered. I provided flea spray. They were very nice about the whole ordeal. I ordered a large bay window and a smaller window. The small window was perfectly installed and finished. The bay window looked amazing...on the EXTERIOR of the house. When the crew was ready to leave I asked when the interior trim would be finished. I was told that was my responsibility! WHAT? I paid over $5,000.00 for that bay window! Seriously? Well, it's been several months (this was done before the storm that damaged so much of Asheville, NC). I called several times and finally got them to send someone back out to finish the interior trim (because I threatened to report them to the BBB). The workman who did the job, VERNON PARKER, was TERRIFIC! He said it is company "policy" that the installers themselves determine if they will do the interior trim. He disagreed with said policy! Putting up wood or PVC trim would have been a nightmare. Instead, this guy planned and designed metal trim and molded it to my bay window. It looks FANTASTIC and blends perfectly with the existing window trim. I cannot even see any seams, it is flawless! So, in the end, they did a great job, but it took me months, and aggravation, to accomplish. BE FOREWARNED!“