Springs Family Veterinary Hospital
“Excellent, very sensitive to the dog's feelings, and careful with their physical needs. We're very happy we've found them!”
Veterinarians in Saratoga Springs picked by BestProsInTown
“Excellent, very sensitive to the dog's feelings, and careful with their physical needs. We're very happy we've found them!”
“Wow, hands down best customer service & care I’ve ever received at a vet hospital. Being new to the area and not knowing where to go, I sprung an emergency on them while they were swamped. They first helped me make calls to other places nearby & when they couldn’t help, Upstate made room for us in their schedule. While I was filling out forms, on two different phones making calls, they took my dog & got her checked in, vitals done, and in to a room. They updated me throughout the process on what was happening with my dog while I waited for her. Doc gave me her emergency number if things didn’t get better at night, and another staff member texted me after to check in! Very good experience and we’ll be back for regular visits!”
“Sarah and the entire team at Rood & Riddle were absolutely incredible during one of the hardest moments our family has ever faced. While the outcome was not what anyone wanted, Sarah was compassionate, patient, and incredibly informative every step of the way.
When we made the heartbreaking decision to euthanize Lucian, Sarah didn’t just treat him like another patient. She asked me about his life and listened to his story. She gave me all the time I needed to say goodbye and, most importantly, allowed me to be with him as he passed so that he was surrounded by the people who loved him rather than strangers.
The level of compassion and genuine care that Sarah showed us is something you unfortunately don’t see often these days. She made an unbearable moment just a little easier, and I will forever be grateful to her and the entire Rood & Riddle team for the kindness they showed Lucian and our family.
Thank you, Sarah, for giving Lu the peaceful goodbye he deserved. ❤🐴”