Empire Heating & Air Conditioning

Empire Heating & Air Conditioning is known for providing excellent customer service and prompt, professional assistance. They are accommodating, efficient, and communicate clearly throughout the process. The company has been praised for quickly resolving heating issues, even for elderly customers, and for their reliable and high-quality work. Customers have reported positive experiences, noting that service calls are handled swiftly, often with technicians arriving shortly after a request is made. For instance, a new condensate pump was installed within an hour of the service call. Interactions with the staff have been described as professional, with clear instructions provided for air conditioning issues. Technicians have been recognized for their knowledge and ability to offer temporary solutions. Customers appreciate the good advice given on maintaining their air conditioning systems. Additionally, the company's responsiveness is highlighted, as they have promptly addressed urgent issues like replacing water tanks and fixing leaking central air systems. Customers have been more than satisfied, finding the company very responsive and knowledgeable. Service representatives have arrived quickly, diagnosed problems within minutes, and fixed them. Prices are very reasonable. Customers have been very pleased with the installation of their AC units, noting the great customer service and would refer them to anyone who needs HVAC service. It's nice to have one company to meet all needs, heating, air conditioning, plumbing and electric that they trust.