About Excellent Nails
Excellent Nails is a business known for their meticulous attention to detail, particularly with gel fill and dip powder services. Customers appreciate the long-lasting results and beautiful designs that the nail technicians provide. However, there have been some concerns regarding cleanliness and hygiene of the salon and equipment, specifically the file boards. It is important for the business to maintain a clean and sanitary environment for their customers. Additionally, there have been reports of poor customer service from certain staff members, particularly an individual named Michelle. Her rude behavior and lack of attentiveness during pedicure services have left some customers feeling unvalued and bothered. It is crucial for employees, especially those in customer-facing roles, to have good customer service skills and maintain a positive demeanor towards clients. Overall, Excellent Nails has the potential to provide excellent services, but improvements in cleanliness and customer service are necessary for a consistently positive experience.
First time trying this place. My sister recommended them to me. I sat with Andy. The best acrylic manicure I have ever had. They’re perfect. No flaw in sight. Highly recommend this place! It’s quiet and peaceful. Unfortunately most nail salons are no longer relaxing. This place however really is!!!
Love it there very picky about my nails n by far this is the best place thry take there time they lastvlong time n it always comes out beautifully doneServices: Foot massages
Have been a customer for over 5 years . Always had a pleasant experience last few times not so much. Feel the salon needs to be way cleaner. The stations need a good wash and the equipment they use. Not sanitary to constantly use instruments with out proper cleaning each time - especially file boards. Secondly some of the staff is extremely rude particularly Michelle. I’ve had her a few times and each time she is extremely nasty. Like you’re bothering her. The one time she didn’t even bother to ask what pedicure I wanted. She just rushed through it . If a person is having a bad day it’s understood but this has happened every time she has been my technician. Very...read full review