About Prospect Heights Animal Hospital
Reviews for Prospect Heights Animal Hospital
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Monday: 9AM - 7PM
Tuesday: 9AM - 7PM
Wednesday: 9AM - 7PM
Thursday: 9AM - 7PM
Friday: 9AM - 7PM
Saturday: 10AM - 5PM
Sunday: Closed
Prospect Heights Animal Hospital offers a welcoming and professional environment for pet owners and their animals. The facility is organized, clean, and conveniently located in a central area. The staff, from the front desk to the medical team, is friendly, knowledgeable, and caring. They are gentle with animals and take the time to thoroughly explain everything, whether it's a routine checkup or a more difficult situation. The team provides genuine compassion and support, making pet owners feel comfortable and confident. They are flexible in finding solutions for visits and are attentive to both pets and their owners, ensuring a positive experience for all.
This review is solely for the manager Lissette. She is truly a kind person and went above and beyond for me while I had an all out temper tantrum. I could elaborate more but I would like HER review to stand on its own. Thank you Lissette. I will be able to catch my flight with ease.
I didn’t visit for a serious issue — my rabbit just had watery eyes — but the doctors were very professional and attentive. They also trimmed my rabbit’s nails very quickly, which I really appreciated, since he’s not very used to being handled and it’s difficult for me to do it myself. The prices are good, and everyone was kind and caring. I hope we won’t have any problems in the future, but if we do, I’ll definitely come back here!
I have been a client at Prospect Heights Medical for the last seven years. Over that time, I’ve built a relationship with the team and come to rely on them for my care. So when I recently had a difficult experience that left me feeling unheard and frustrated, it was especially disappointing. It hurt enough that I chose to withdraw my services—something I never imagined doing after so many years of trust.
But then Amanda, the office manager, personally reached out. She didn’t offer excuses. She took full accountability, clearly explained what went wrong, and shared the steps they had taken to address it. Her sincerity and willingness to make things right meant...read full review