Live Free Heating Cooling Electric
“For the most part, I had an excellent experience. Customer service when I called was friendly and efficient. The technician, Casey, demonstrated high proficiency, knowledge, and attention to detail. I called for a tune up on the furnace and an issue with hot water in an upstairs shower. Casey identified 2 very serious issues that could've been disastrous down the line. Leaking under the tub, and another above the furnace. I was especially pleased how he showed patience and kindness to my 82 year old mother with stage 4 Alzheimers. He responded graciously and made her day.
My only critiques have to do with the estimates and cost. Amazingly, what was quoted to be a full day of repairs, only took him 5 hours. I found that quite impressive, however, it did not change the labor cost on the estimate. I was given an estimateto sign on for a thousand dollars on replacing a drain kit in the tub based on the potential of having to saw through the floor to access where the leak was happening. In the end, the job did not require that excessive work which saved time, yet I was still charged for the full estimate. When I googled the cost for the kit, it ranged between a hundred and three hundred dollars. Unfortunately, parts are not itemized with cost on the billing. Nor is labor time by hour. Overall, we had to pay around $4800 for about 8 hours labor plus parts--valve replacement in the shower and pipe extension over furnace. Customer service and accommodations are certainly exceptional, but I would like more transparency in the estimates and billing.”
