About H.A. Thompson & Sons
H.A. Thompson & Sons, established in 1908, provides comprehensive services including residential and commercial heating, cooling, plumbing, and contracting. Based in Bismarck/Mandan, the company serves the surrounding area and parts of North Dakota, Minnesota, Montana, and South Dakota, offering reliable solutions for its customers. Reviewers highlight the excellent customer service and professionalism of the business. Technicians, like Ty and Eric, are knowledgeable and courteous, taking the time to explain options and provide guidance. Customers appreciate the timely responses and proactive communication regarding changes to their services or bills. The commitment to customer satisfaction is evident, with many clients expressing gratitude for improvements made to their homes, such as new water heaters and better insulation. However, some customers have reported unpleasant experiences over the phone with service representatives. Overall, H.A. Thompson & Sons remains a reputable and trustworthy business that strives to deliver positive experiences for its clients while acknowledging areas for improvement in customer interactions.
Thank you Ty for coming and and making our home more comfortable with a brand new water heater and safer by moving the ducts out of the walking path.
We appreciate your excellent customer service and we'll call again if we need to
Thank you
Responsive like right away. Perfect insulation and a follow up for a minor repair, loose wire. No problem with payments with financing available. Goodbye Lennox Hello Trane. Just don’t call them on weekends.
We called H.A Thompson and sons to come and look at our water heater. Another company had installed it on 8/8/23 before we bought our home in November. Once we moved in our hot water heater gave us trouble from the jump, it seemed like once a month we were having to turn it back on as the pilot light and indicator light would completely go out. I called the original company to come look at it since they had installed it. The other company was only in our house for about 2 minutes before saying it was working fine and there was nothing they could do. Frustrated I called H.A Thompson and sons, they came that day and the gentleman was able to diagnose the problem within...read full review