About H.A. Thompson & Sons
H.A. Thompson & Sons, established in 1908, provides comprehensive services including residential and commercial heating, cooling, plumbing, and contracting. Based in Bismarck/Mandan, the company serves the surrounding area and parts of North Dakota, Minnesota, Montana, and South Dakota, offering reliable solutions for its customers. Reviewers highlight the excellent customer service and professionalism of the business. Technicians, like Ty and Eric, are knowledgeable and courteous, taking the time to explain options and provide guidance. Customers appreciate the timely responses and proactive communication regarding changes to their services or bills. The commitment to customer satisfaction is evident, with many clients expressing gratitude for improvements made to their homes, such as new water heaters and better insulation. However, some customers have reported unpleasant experiences over the phone with service representatives. Overall, H.A. Thompson & Sons remains a reputable and trustworthy business that strives to deliver positive experiences for its clients while acknowledging areas for improvement in customer interactions.
The tech was punctual, quick to troubleshoot and replace the thermostat, and the invoice was lower than I expected. Losing heat during a North Dakota winter sucks, but H.A. Thompson & Sons saved the day. Excellent experience all around. Thank you!
Thank you Ty for coming and and making our home more comfortable with a brand new water heater and safer by moving the ducts out of the walking path.
We appreciate your excellent customer service and we'll call again if we need to
Thank you
Responsive like right away. Perfect insulation and a follow up for a minor repair, loose wire. No problem with payments with financing available. Goodbye Lennox Hello Trane. Just don’t call them on weekends.