125 Bee Tree Road, Swannanoa
Sun Closed
5.0
★★★★★
85 reviews
“The folks at Stickels Service Co. are simply amazing. From the very first phone call to the final inspection, our experience was overwhelmingly positive. This is exactly what you hope to find in a family-owned business: knowledgeable people, outstanding workmanship, great communication, and a team that genuinely seems to care about doing things the right way.
It started with Reggie in the front office, who made scheduling our initial assessment easy and pleasant. From the beginning, everything was organized, professional, and refreshingly straightforward.
Next came Brad, who assessed our home and helped determine the best replacement for our old HVAC system—which, at that point, was pretty much running on prayers, good intentions, and whatever life it had left in it. We needed a replacement badly.
Brad has decades of experience in the industry, and it shows immediately. His knowledge of HVAC systems is incredibly impressive, but just as important, he took the time to understand our house and our specific heating and cooling needs rather than simply trying to sell us a system. He carefully evaluated everything and recommended a setup that would be highly efficient while keeping us cool during Western North Carolina summers and warm through the winters. He explained his recommendations clearly, answered every question, and gave us complete confidence that we were making the right decision.
Then came installation day—and this is where Stickels somehow managed to raise the bar even higher.
Chris, Herman, Gabe, and Grady showed up on time, got right to work, and were absolutely fantastic. Every one of them was professional, friendly, highly skilled, and wonderful to have in our home. They handled the installation beautifully and made what could have been a stressful project look almost effortless. Everything was done carefully and cleanly, and when they finished, they cleaned up so thoroughly that I'm fairly certain parts of our house were cleaner than before they arrived. Apparently HVAC installation and housekeeping are included. Who knew?
And Stickels doesn't simply install your system, wave goodbye, and disappear.
A few days later, AJ, their main service representative, came out to perform a post-installation check. AJ is another absolute gem and clearly knows his craft. He thoroughly inspected the system to make sure everything had been installed correctly and was operating exactly as it should. He answered all of my questions, replaced filters and air vents, made thermostat adjustments, and walked me through how everything worked—in actual plain English, rather than HVAC hieroglyphics.
That follow-through really says a lot about this company. They don't just want to complete the job; they want to make sure the job was done right and that you're happy with it afterward.
From Reggie, to Brad, to Chris, Herman, Gabe, Grady, and AJ, every single person we dealt with was exceptional. There wasn't a weak link anywhere in the experience.
It's increasingly rare to find a company that combines this level of expertise, professionalism, craftsmanship, communication, friendliness, and genuine pride in its work. Stickels Service Co. is truly a gem of a family-owned business in Western North Carolina and, without exaggeration, one of the best companies I've ever had the pleasure of dealing with.
If you're looking for an HVAC company, save yourself some time and put Stickels at the top of your list. They earned our trust from beginning to end—and they have absolutely earned my highest recommendation.
Outstanding people. Outstanding work. Outstanding company. Five stars aren't enough.”
