About Gentry Service Group
Gentry Service Group has been providing high-quality cooling and heating installation and repair services to the Asheville, N.C., area for over 50 years. Their certified technicians have extensive experience working on all kinds of equipment in both residential and commercial settings. As a Factory Authorized Carrier Dealer, they meet strict standards for service and dependability. Customers often praise their technicians for being courteous, knowledgeable, and straightforward. The company offers competitive pricing, simple quoting processes, and timely installations. They are highly recommended for their professional service, expertise, and their ability to find the best solutions for customers’ HVAC needs. Recently, customers have shared positive experiences with their responsiveness, professionalism, and dedication, including quick oil barrel installation and efforts to ensure dehumidifiers work properly, with technicians working into the night if needed. Customers also highlight the helpful and courteous service from technicians like Cameron and Joey, who are punctual, professional, and clear in explaining work. Overall, Gentry Service Group is known for its outstanding customer service, skilled technicians, and reliable solutions.
Cameron was super helpful answering my many questions today regarding mold and other concerns. He installed an ActivePure Air Scrubber system and I’m hoping this will relieve my allergies for the foreseeable future! Really appreciated all of the detailed info he gave us.
We request Joe Clark for our maintenance appointments, it’s helpful that he knows our systems so we don’t need to start the appointment with a “tour”. Joe is deeply knowledgeable, a real HVAC professional, and a lovely warm-hearted guy.
I called on a Saturday and left a voice mail concerning my problem not expecting to hear anything until Monday. On Sunday afternoon I received a call from Melanie Dechant who made arrangements for service first thing on Monday. Excellent customer service. Thank you.