Shout out for Gentry's service technician Chris who came out on a Saturday and kept the house in Black Mountain from exploding due to gas leaking from a cracked brass fitting on the furnace in the basement!
About Gentry Service Group
Gentry Service Group has been providing high-quality cooling and heating installation and repair services to the Asheville, N.C., area for over 50 years. Their certified technicians have extensive experience working on all kinds of equipment in both residential and commercial settings. As a Factory Authorized Carrier Dealer, they meet strict standards for service and dependability. Customers often praise their technicians for being courteous, knowledgeable, and straightforward. The company offers competitive pricing, simple quoting processes, and timely installations. They are highly recommended for their professional service, expertise, and their ability to find the best solutions for customers’ HVAC needs. Recently, customers have shared positive experiences with their responsiveness, professionalism, and dedication, including quick oil barrel installation and efforts to ensure dehumidifiers work properly, with technicians working into the night if needed. Customers also highlight the helpful and courteous service from technicians like Cameron and Joey, who are punctual, professional, and clear in explaining work. Overall, Gentry Service Group is known for its outstanding customer service, skilled technicians, and reliable solutions.
Reviews
I have been a Gentry customer with a maintenance contract for HVAC and Generator for 12 years. Scott Miller has been my tech for most of them. I always request him for my maintenance appointments because he is thorough, knowledgeable, pleasant ,
and I know he will do what needs to be done and do it right. In the past winter when I had two heat emergencies, despite icy roads Gentry sent a tech out the same day to get my heat back on. They are simply, in my estimation, the best.
Gentry is locally-owned and operated since 1963 and their customer service is excellent. In today's world that is too often a rarity. I highly recommend them and Scott.
Our technician Joe Clark did a great job getting our equipment checked out and ready for winter! He even removed lead build up at the bottom of our unit. We will definitely use them again!
Photos

Hours
Good to know
- accepts credit cards
- open to all
Location
100 Buckeye Access Road, Swannanoa, NC 28778
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