Great Customer Service! I was told the guys would be at my house in 30 minutes-I got text messages that they were on their way, Travis and Will were Awesome! They explained everything they were going to do and why and did an awesome job of fixing my issue and cleaned up afterward! I’ll always call ACME!!
About Acme Plumbing Co.
Acme Plumbing Co. is a trusted plumbing service provider in Durham, proudly serving the community since 1947. With a team of expert plumbers, they handle a wide range of services, from repairs to full-scale renovations. Their commitment to quality and customer satisfaction is evident in their prompt response to emergencies, transparent pricing, and upfront estimates. With a focus on building long-term relationships, they provide personalized service, ensuring that customers feel valued and confident in their work. Whether it's a clogged sink, pipe break, or hot water heater installation, Acme Plumbing Co. has proven to be a reliable and efficient solution, earning them a reputation as a first-rate plumbing company.
Reviews
I recently became a member of ACME’s maintenance service agreement, so as well as an annual inspection, I receive 15% off all work. All the reception staff and plumbers that I’ve dealt with so far have been polite and professional, and a pleasure to interact with. Most importantly, they seem to know their job well. Sticker shock is always an issue with plumbing repairs, and the repair of our shower was no exception, but the warranties on the work and parts help soften the blow a bit, as well as the knowledge that the job has been completed expertly.
My water heater failed on the Sunday night before Thanksgiving. Since it was an Apollo tank, I also no longer had heat in the house. I had a previous quote from Dominion Energy as I knew the tank was getting old and I got a quote Monday morning from a plumbing company I had used in the past. I didn’t like either quote as both said they would have to provide a tank with less heating capacity.
So I asked Acme Plumbing to take a look at it. After just a few minutes with Alejandro, I could tell that he was an expert in Apollo heating systems. He said he could get a larger better quality tank than what I had and they could install it on Wednesday.
On Wednesday, Clay, Alex and Richard showed up with the tank. They worked all day on the project and the quality of their work was amazing. Clay did so much work even though he had a broken arm! The piping that Alex did above the tank is a work of art, so much nicer than any installation I’d watched on YouTube. Alejandro joined them near the end and insulated the pipes to the heating system which I did not expect. They never rushed even though they had probably hoped to leave early on the day before Thanksgiving.
They also noted that there was something wrong with my water pressure and discovered it was 90 PSI. They recommended that I replace the water pressure regulator which I did the following week. Alex did a beautiful job fitting the copper piping to the new regulator.
I strongly recommend that you use Acme Plumbing for any plumbing work you need.
Photos
Hours
Monday 7:30AM - 5:30PM
Tuesday 7:30AM - 5:30PM
Wednesday 7:30AM - 5:30PM
Thursday 7:30AM - 5:30PM
Friday 7:30AM - 5:30PM
Saturday Closed
Sunday Closed
Good to know
- accepts credit cards
Location
4625 Industry Lane, Durham, NC 27713
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