About MHC Kenworth - Springfield
MHC Kenworth is a trusted dealership network with over 120 locations across 19 states, providing a variety of services such as sales, leasing, parts, service, and more. Customers appreciate the friendly and professional staff for their fast and excellent service, even on Sundays when other locations are closed. They are mindful of deadlines and ensure that work is done right, even if it takes some time. The team focuses on customer needs, offering tailored solutions and being readily available to answer questions. Recent reviews highlight the effective communication and support from the day shift team, who have worked diligently to address customer concerns and provide timely service. Customers have praised specific staff members, like Chandler, for their fantastic work in getting drivers back on the road quickly. The technicians have also received recognition for their skillful repair of complex issues, such as electrical shorts, demonstrating their commitment to customer satisfaction. MHC Kenworth has a dedicated team that strives to make every experience positive, making it a top choice for truck purchases and services.
Cody Lewis provided exceptional service to me throughout the purchase of my 21 KW T880. He picked me up from the airport coming from Northwest Indiana. I received numerous videos (even from the underneath) photos, numerous texts, calls...Cody Lewis demonstrated remarkable foresight and professionalism. He had the mechanics go above and beyond for me, performing repairs that I was unaware I was going to need. CODY LEWIS is a genuine, top tier, professional, and I will undoubtedly continue to do business with him. I HIGHLY RECOMMEND CODY LEWIS.
CODY LEWIS at MHC Kenworth in Springfield has made me a lifelong customer hear me out. I've been looking for a particular truck they happen to have I found online. I live in northern Indiana everyone knows how it is truck shopping and going into something blind over 7 hours away it takes time it takes money. I was sent extensive videos of the Outside Inside along with truck running. Nice clean unit so I got my finances in order we agreed on a price. They told me they wanted to bring it into the shop and check it out before i made the trip. Mind The truck no longer had factory warranty on it he wanted to make sure everything was 100% with the drivetrain before I came down...read full review
Truckers, this location DOES 🚫 NOT have room to park your trailer. You will have to make arrangements to drop it off somewhere else first. It iS open 24-7 though, and you can stay in the driver's lounge if you don't want to fool with going to a hotel. If you DO want to go to a hotel, I saw plenty in the area not far from the shop. There's a convenience store right next door to it also. The man in service that checked me in was super nice and helpful and explained that I was welcome to wait in the lounge. He looked at the video that I took of the coolant leaking from my truck and told me right away that it would not be a long drawn-out repair and wouldn't take long...read full review