About Costco Vision Center
Costco Vision Center is a reliable destination for customers seeking industry-leading technology and personalized service. Certified staff provide excellent guidance to match hearing issues, and purchases come with a comprehensive warranty and lifetime cleaning and service. The store's tire department is also praised for its helpful and quick service. Costco Vision Center is known for its friendly and knowledgeable staff, who offer honest advice on eyewear choices. With competitive pricing and a wide range of products, including gasoline, cat litter, and computers, this location is a popular choice for customers in Western Michigan.
I called in February to many an Appointment, they were booked out till may, I said ok and went ahead and scheduled it. The day of the appointment the receptionist was out and The optometrist “check me in”, didn’t ask me for my insurance before eye exam and had to pay out of pocket for the vision test. The optometrist told me to mail a vsp form and I will receive a refund. I mailed the form back in May and have not heard back from them, if I would of known I was going to have to pay out of pocket I would
Of scheduled the appointment somewhere else.
Very affordable glasses, good selection. They were helpful with making sure I got glasses that fit well and wouldn’t be tight. Extras like scratch resistance and shade transition don’t cost extra. Was able to pick them up a week later and get them adjusted to fit better.
Received an email glasses were in. Went to pick up today. Kat said they had already been picked up. Explained a second pair had been ordered and paid for, she said there was no record of that. After continuing to insist they weren't there, she finally looked harder. Yes glasses were in the drawer, they'd been filed incorrectly. Very poor customer service