Bay Plumbing & Heating
“My kitchen pipes were unfortunate victims of the recent polar vortex, and decided at an inopportune moment to burst, sending water through to my basement floor. (Not that any moment is opportune, but you know.) I called a family member in desperation, sobbing out my heartbreak, when she recommended that I call Bay Plumbing and Heating - she's used them for a number of years and has always spoken highly of them. I was willing to try anything at this point, since I couldn't take a shower or wash dishes or flush my toilet, etc. You get the idea. So I contacted Bay Plumbing and, to my delight, a pleasant gentleman named Bob returned my call within the hour. After describing the problem to him, he agreed to come over and have a look. Not even an hour later, he was actually here with his electrician partner, checking out the basement and the kitchen for the source of the leak. Turned out that it was caused by a non-used icemaker outlet where a pipe was installed - the below zero temperatures had frozen the pipe completely, and when it began to warm up, the pipe expanded and burst. Bob was very quick to disconnect the pipe and cleared up the mess in almost no time at all. Total charge was 95 dollars - very fair, considering the amount of work that he did (busting sheetrock and all). I was very pleased with the service I received from Bay Plumbing and Heating, even MORE impressed with their response time, and would highly recommend them. Now I know why my family member has kept them such a closely guarded secret! An extremely happy (and clean!) customer.”
