About True Blue Plumbing and Heating INC.
Reviews for True Blue Plumbing and Heating INC.
Write a reviewHours
Monday: 7AM - 4PM
Tuesday: 7AM - 4PM
Wednesday: 7AM - 4PM
Thursday: 7AM - 4PM
Friday: 7AM - 4PM
Saturday: ClosedSunday: Closed
True Blue Plumbing and Heating is a fully licensed and insured family owned company specializing in plumbing, heating, ductless heat pumps, and air conditioning service and installation. Reviews highlight the company’s exceptional customer service, with office staff noted as efficient, organized, friendly, and quick to respond. Customers repeatedly praise the communication, professionalism, and top-notch installation teams. One reviewer called it one of the best companies they have ever worked with, noting that the crew wore N95 masks the entire time, finished earlier than promised, and left the house cleaner than when they arrived. Another customer, who had a central air system replaced, appreciated the very quick response to address small issues after installation, along with fair pricing and pleasant coordination. Tankless system service was described as very easy, honest, punctual, and reasonable. A gas furnace and central air installation earned 5-star ratings for knowledge, expertise, and work ethic, with technicians and managers willing to walk the homeowner through technical points after the job. The team was complimentary about management, reflecting good treatment of employees. Overall, True Blue demonstrates accountability and care around the clock, with consistent availability, quality work, and ongoing support that reviewers find unmatched in the region.
Started off with their technician Emily, who arrived 20 minutes early for the appointment - so a big win right there not having to wait all day ... super knowledgeable, she fixed the upstairs zone in about 15 minutes and then explained that the lower zone was short on refrigerant and needed R22 (which is being phased out) to recharge the system and that she didn't have it in the truck. Well, I thought that was it, but 10 minutes later there's a knock on the door - the owner Steve is on the way to personally deliver his secret stash of R22 so we can charge the system so I'm not sweating like a pig on these 90+ degree days. -- Fantastic, personable, knowledgeable, and...read full review
This is one of the best companies I have ever worked with. Katrina and Nicole in the office are phenomenal customer service people. They're efficient and organized and they get back to you right away. But they're also friendly and nice. I need to have someone who will wear masks because of an immune compromised person in the house. I had an entire crew of people show up who all wore N95 masks the entire time they were here installing a heating unit. They said they hoped to be finished by 3:30 p.m. but at the latest 4:00 p.m. However, they were out of the door at 3:00 p.m. with the house probably cleaner than when they came in, it was just unbelievable. I was so impressed...read full review
I had True Blue replace my broken central air system back in March. I had two issues with the system after the installation which would normally be extremely frustrating if it hadn't been for the TrueBlue team. Both times they sent their team out to my house VERY quickly to rectify the small issues I had. The office manager/coordinator (I believe Nicole?) is incredibly pleasant, their communication is top notch, their installation team is great, their pricing is fair, etc etc. I highly highly recommend this company.