MGH Charlestown HealthCare Center

Jul 2023

We are new to the area. My partner was hit by a car nearby, and this was the closest medical facility I found. The front desk was incredibly rude—telling us to not bother because we weren’t already patients. They didn’t ask if he could walk or what his injuries were, and we had to ask multiple times just to consult with a nurse before trying to drive to another facility. The front desk told me the nurse wouldn’t do anything, and it ended with one woman screaming at me as we left the facility. I think this exchange speaks for itself—you can do better than going here.

Mar 2023

Abysmal communication. Time sensitive and important messages on patient gateway are viewed by staff and then ignored for weeks. My doctor no-showed a telehealth visit until I called and the front desk said they’d “get her on the ball.” They canceled an appointment I had booked and awaited for months without notifying me because I didn’t upload my new insurance card *before* the appointment. I have never felt well cared for while a patient at this clinic and I strongly recommend looking elsewhere for primary care.

Apr 2022

MGH in Charlestown is not a good neighbor. Their facility is very loud, with exhaust vents and air conditioners humming all day and night in a densely settled residential neighborhood. Even a full city block away it's loud enough to disrupt sleep.