MGH Charlestown HealthCare Center

Sep 2024

I have been a patient here for my entire life. The past few years have gone downhill significantly. I have a medication that needs to be refilled monthly. Every month I take less than the prescribed amount because without fail there is a problem EVERY SINGLE MONTH refilling a prescription I’ve been on for 20 years.
The receptionist is rude, speaks broken English, and doesn’t forward messages for the doctor or nurse to call back. I called almost a dozen times without any response.

Aug 2024

There is usually always a long wait line…. Other than that I seen Dr. Sara Callahan for a check up, and I must say she is the best Dr. I have ever been with. She made me feel so comfortable and was very easy going. I can’t thank her enough. Front desk was very polite and made it a quick process to get me in for my next appt.

Jul 2024

This is a very busy urgent care. You stand in line a long time because they have very few employees checking you in. Sometimes you are in line to check out only to find out you are in the wrong line and have to get in back of another long line just to check out. Employees don't even look at you when checking you in. They don't smile and are not friendly or helpful. If you are constantly busy, please get more employees at the front desk to check you in. When you walk in, there is a feeling of kaos and not peace. As a patient, the doctors have knowledge, but the system of checking patients in and out is very confusing. I definitely won't be returning as a patient!! I strongly...read full review