66 Tadmuck Road, Westford
Tue 6AM - 8PM
4.9
★★★★★
162 reviews
“5 stars for the quality of the work, with some reservations about the overall experience.
We’re very happy with our new roof and the quality of the crew’s work. The sales team was knowledgeable and professional, thoroughly explaining the materials and process, which gave us confidence in our decision.
Unfortunately, communication after payment was inconsistent. We were initially told scheduling might take about a week, but after weeks of limited updates and repeated calls, it took roughly two months to get scheduled. More proactive communication and realistic expectations would have made a big difference.
Once the job began, the experience improved significantly. The supervisors were attentive, communicative, and happy to answer questions. The crew worked hard, paid attention to detail, and did a good job cleaning up. We especially appreciated the drone inspection and the care they took to protect our property.
There were a few frustrations: ice-dam prevention options that weren’t discussed until installation day, vents that had to be installed the following day, and materials left in our driveway for several days. We also found the repeated requests for a five-star review uncomfortable while some work was still outstanding.
Ultimately, the finished roof looks great, and we’re happy with the craftsmanship. We’re giving five stars for the quality of the work, although the overall customer experience was closer to four stars due to scheduling, communication, and coordination issues. We’re glad we chose them and hope they continue improving the customer experience to match the quality of their work.”
