Flooring in Wauconda

“Hometown Flooring is a homerun company!! Gary & Jennifer, we’re so helpful, responsive, patient, courteous and just all-around professionals. I wish more companies had their level of client service and quality driven mindset. They have a great selection of product, nice sample sizes to better visualize and the best/fairest prices. We recently replaced all the flooring in our home consisting of various flooring (hardwood, engineered wood, carpeting) with LVP. As w/ any project w/ older homes, you never know what to expect and whatever came about, Gary and team ensured all was completed accurately and of quality. We’re loving our new flooring and would use Hometown Flooring again as well as highly recommend them. With Gary & Jennifer on your team, all win!“

“There's a metric used in business called the Customer Effort Score. It’s about how the simplicity of an interaction can predict customer loyalty, word of mouth, and even the likelihood of complaints.

We’ve been doing a lot of work on our home in recent weeks. We bid out the wood floor work and are so glad we ended up going with Bruce and his team.

In addition to price and craftsmanship, the reason we picked them came down to this: they are super easy to deal with.

Like any project, there were some hiccups. At each step, the team's posture was consistently, “This isn’t a problem. We deal with things like this all the time. We’ll take care of it.”

We never felt like they were rushing just to get to the next job. We never felt like we’re just another client.

When we had questions, they intentionally listened, validated, and responded in a professional way.

They do quality work, for sure. But the ease of doing business only reinforced that we picked the right company. We highly recommend Bruce and his team for your wood floor work!“

“Used them for my office floors and now my garage. Fantastic service and a fantastic floor.“

“Did a phenomenal job on some floor repairs. They were very professional, considerate of clean up and went above and beyond. Excellent communication.“