Heating & Air Conditioning / HVAC near Mackinaw

“Our journey with Bratcher started with an HVAC crisis: our old Lennox AC's blower wheel failed. I quickly learned that due to the proprietary nature of Lennox parts, the new OEM replacement wheel had a different bore size, which meant we'd also have to replace the motor. This, on an already aging system, made the decision to do a full replacement an urgent one. I got quotes from several companies, but Bratcher's Comfort Advisor, Jonathan Cummins, stood out. He was fantastic during the sales process—upfront, honest, and incredibly responsive. He also immediately respected my preference for text/email, which I appreciated. What truly earned our business, however, was a level of customer-first service that went above and beyond. While we were scrambling to get quotes, I was also just trying to get any AC running for my family. Jonathan and his team offered to have a tech, John McIntosh, come out and install a temporary motor as a paid service call ($1,115.00). John was great and even gave me some tips on what to look for in a good boroscope. Bratcher committed to crediting that full amount back if we chose them for the full install, which they did. This powerful demonstration of goodwill sealed the deal, even though their quote was not the lowest bid we received. The 2-day installation of our new Lennox Ultimate Comfort System was led by Don (Donald Rogers), who was professional and kind. His team, Landon and Clay, were very respectful, great at communicating, and exceptionally careful with our home, leaving no damage. They did a spectacular job cleaning up after, leaving a spotless install. We tipped them $20/day for their hard work. The new system is very quiet and has been running well, keeping the house comfortable, and we've already noticed a decrease in our utility bill. So why 4 stars instead of 5? For a premium investment of this size (over $22,900), I believe the service and "finesse" should be A+ from start to finish. There were a few areas where the experience fell just short of that. Logistical Surprise: We were told by sales that it would be a one-day install, but on arrival, the (very kind) lead tech Don informed us it would actually take two full days. This was a surprise that created a scheduling scramble, and it's an expectation that should have been set accurately from the start. The Final 1%: We specifically requested a "no corners cut" installation. While the technical work is excellent, the new S40 Smart Thermostat was mounted off-center and flush against a side wall because the "cables weren't long enough." I understand the technical constraint, but for a permanent, visible fixture, I would have appreciated exploring options to center it, even if it meant additional cost. The Handoff: After the install, the high-touch communication dropped off. There was no proactive handoff to a post-sales manager to guide us through our new system. We didn't receive info on our 12-year warranty, tax credits, or the maintenance plan until we asked; it was mostly just an impersonal, automated email from Lennox. We were also told we'd get a full system analysis report, which we didn't, though they did let me photograph the screen (which noted the 68°F temp rise was slightly above the 35-65°F mfg. range). Bottom Line: Bratcher is one of the best HVAC companies I've worked with. Their technical team (John, Don, Landon, and Clay) is outstanding, and their pre-sale service is best-in-class. The new Lennox system is quiet and effective, though the S40 "smart" features are a bit lacking compared to Nest/Ecobee. The 4-star rating is simply for the post-sale experience; a dedicated post-sale manager to handle the handoff (warranty, maintenance, tax credits) would easily make Bratcher a 5-star, "client for life" company. We will still be using them for our annual maintenance.“

“360 Electric made our solar installation great. I was worried about how the system would look and was greatly surprised by how it turned out. Kolby walk me though the whole process from start to finish. Ben and his team were great on installation day. They even put up with all my questions. I wanted a local company to install my system an I would recommend them for anything.“

“Josh and his team are AMAZING! We cannot say enough good things about Josh Phillips HVAC Service! We appreciate the prompt service, customer service, efficiency and quality work. Call them next time you need HVAC service, you won't be disappointed!“

“Our AC was not keeping up and it was gradually getting warmer in our home, on a 100 degree day. I called Hinrichsens and a worker was out to look at it yet that afternoon. He had us up and running quickly. He was curtious and efficient. We were so very grateful for the quick service!!“

“Terry and Amanda + the Garber techs were great to work with! Terry got us an estimate the evening of (as he said he would) and we had all of the major components of our system replaced a week later. The team spent all day to ensure the job was done as scheduled, and it was much appreciated. Thank you!“

“We've had them do work on our A/C a couple of times since moving into the area in July 2021. They also came out and replaced our water heater in September. Great team of people. We like them so much we signed up for their yearly maintenance plan and are planning on having them install new HVAC soon.

UPDATE 8/21/2025: Still love working with this company. Working with Dale is a breeze. He’s friendly, knowledgeable, and efficient. Had our A/C maintenance done today and at the last minute decided to upgrade our thermostat. Dale had the part and installed it quickly.“

“10/10, could not recommend them more! They fixed my gas leak one day, and then the next day when I tried to move my oven it started leaking again (totally my fault) they came out here at 8pm to fix it. Such great people!“