Best Heating & Air Conditioning / HVAC In Granite City

“Prompt, professional, courteous, efficient and knowledgeable team! They go above and beyond!“

“Our AC recently had a problem just before warmer weather was going to roll in, and previous contractors I've had have either retired or are absolutely horrible to work with. Upon seeing a couple of mentions and the fact that they service Carrier equipment, I decided to give McFarland a try.

Just to make sure it's understood, I've worked in the service industry myself for close to 40 years, managed service professionals all over the world, and I'm considered a master of Customer Experience principals. I have to say that this has been one of the BEST customer experiences I've ever had!

We were able to get same day service, even though we've never used them previously, the tech was there promptly, prices were reasonable, and the service was just outstanding with no pressure from someone trying to "up-sell" us to things we don't need. Our technician Jeff, was outstanding in every respect, really knew his stuff, was right up-front about everything that was going on, had excellent communication skills, and was just downright great to be around and work with.

Many thanks to McFarland, Jeff, and the entire team. You have gained a long-term customer! Outstanding in EVERY respect!“

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“I couldn’t be more impressed with the exceptional service provided by Dixon Heating & Cooling. This 2nd generation business is run by an amazing husband-and-wife team. From the moment I called, Charlotte handled everything with professionalism and warmth in the office—she made scheduling a breeze and answered all my questions. Mike and his crew came out and promptly installed my new air conditioning system. They were not only efficient and thorough but also extremely knowledgeable, making sure to explain what was going on with both my a/c and my heating system. They truly went above and beyond to ensure everything was working perfectly. It's rare to find such quality customer service these days. I highly recommend Dixon for all your heating and cooling needs.“