Morrison Plumbing, Heating, Air, & Electrical Services
“Wish I knew then what I know now!<br><br>Water heater went out, 80-gallon. Tech arrived unprepared to replace because apparently I am unable to figure out that not having hot water come out of the faucet, and water leaking out from under the water heater, is because the water heater died. So, the tech verified that the wet stuff around the base was actually water, asked if I had any hot water coming out, took a picture, stated it was no longer under warranty, wrote up a replacement order which, my bad here, I didn't review but I did approve. Well, it was for a 50-gallon water heater, not an 80-gallon water heater. HMMMM...my word against his as to what we asked for. Two techs came out the next day, told my wife she did not need to come down to the basement area, went downstairs for a couple of hours using the back stairway up into the garage to come and go. Came to her at the the end, said they were done, tested it, and had her sign the papers. No, she didn't check the work so was unable to ask why the smaller water heater. I come home from work and go down to check things out and to my surprise I see the smaller water heater.<br><br>They say, call us if you are not satisfied and we will make it right. Well, their idea of making it right was to charge us another nearly $2,000 to put in the larger water heater. Simply said, well, you signed for it and your wife signed for the actual work.<br><br>Talked to Jaime, service manager, who offered up that they are definitely more expensive than others and is she right or what? Over $3,000 for a 50-gallon, with my service plan discount and a military discount, and well over $5,000 for an 80-gallon. Called around and was quoted just over $3,000 for an 80-gallon, and that is what I wish I knew then that I know now.<br><br>Service was not better than anyone else but their cost is ridiculous!<br><br>Highly recommend going with anyone else other than Morrison!<br><br>UPDATE: After several back and forth discussions, and not hearing anything for a few weeks from Jen, I called, and later Jaime called me back. To her credit, she made things right. She had two techs come out and remove the 50 and replace with an 80, she worked hard to ensure I received what was originally expected and at no additional cost.<br><br>Thank you Jaime!<br><br>Also, kudos to Jake and Cody. Very professional and ensured all questions were answered during the install.<br><br>Hard to give more than four stars with all that happened previously but I am happy to have the 80 gallon in the house!”
