About Ulta Beauty
Ulta Beauty is a premier beauty retailer offering a vast range of products from over 500 brands. With a wide selection of cosmetics, fragrances, skin, and hair care products, customers can find everything they need under one roof. The store's Conscious Beauty initiative provides choices in products that cater to their values, including vegan, clean ingredient, cruelty-free, and sustainable packaging options. The Salon at Ulta Beauty offers a variety of services, including hair, skin, makeup, and brow services, as well as ear piercing. Customers can book an appointment online or drop by for a walk-in, and they can expect expert advice and assistance from knowledgeable staff members. Many customers have had great experiences with Ulta's stylists, praising their patience, humor, and professionalism. For instance, Jackie has been highlighted for her attentive and kind customer service, turning challenging shopping experiences into positive ones. Another customer mentioned how Darion went above and beyond to help them find the necessary products. However, some reviews indicate that there have been mixed experiences with staff, emphasizing the importance of customer service training. Overall, Ulta Beauty strives to provide a welcoming and informative environment for customers to explore and indulge in their beauty needs.
They accidentally charged me twice for a product and I didn’t notice until I got home. I called & they had me come in the next day. They refunded me and gave me a bunch of freebies for my inconvenience. Great customer service :)
Was approached almost immediately by someone who was very helpful. I had a specific question that was best answered by the eyebrow specialist, who then helped me to complete my mission.
They have so much stuff and if you do not know exactly what you are looking for you will probably appreciate some assistance.
I LOVED LOVED my experience at this location. My original appointment was for the location in Norridge (by work) but they had a power outage and my appointment was moved. Thankfully it was moved closer to home and I was seen right away when I walked it. I had my makeup (glam) by Gigi. It was beautiful, I got so many compliments the most important from my mother who wanted me to go get my makeup done for the event I was attending. Everyone was so kind and welcoming. I will be coming back for future sessions.