About Ulta Beauty
Ulta Beauty is a premier beauty retailer offering a vast range of products from over 500 brands. With a wide selection of cosmetics, fragrances, skin, and hair care products, customers can find everything they need under one roof. The store's Conscious Beauty initiative provides choices in products that cater to their values, including vegan, clean ingredient, cruelty-free, and sustainable packaging options. The Salon at Ulta Beauty offers a variety of services, including hair, skin, makeup, and brow services, as well as ear piercing. Customers can book an appointment online or drop by for a walk-in, and they can expect expert advice and assistance from knowledgeable staff members. Many customers have had great experiences with Ulta's stylists, praising their patience, humor, and professionalism. For instance, Jackie has been highlighted for her attentive and kind customer service, turning challenging shopping experiences into positive ones. Another customer mentioned how Darion went above and beyond to help them find the necessary products. However, some reviews indicate that there have been mixed experiences with staff, emphasizing the importance of customer service training. Overall, Ulta Beauty strives to provide a welcoming and informative environment for customers to explore and indulge in their beauty needs.
As a woman of color, my experiences with Ulta have historically been hit or miss—ranging from indifferent to outright unpleasant. So when I say that Jackie’s customer service completely exceeded my expectations, I mean it from the heart.
While shopping for a fragrance that was out of stock (and trying to recreate a very specific gifted scent), Jackie was attentive, patient, agile, and incredibly kind. She took her time with me—and I was not an easy customer that day—yet she remained considerate and genuinely invested in helping me find what I needed.
I’ve never felt so well-served by anyone at this brand. Her energy felt interpersonal, not performative....read full review
Darion went over and beyond to help me find what I was looking for. I had a girlfriend that recommended several products and Darion walked me around the store and found each item that I needed and recommended colors to me as well. Highly recommend the store. It was well stocked as well.
Had a haircut and hair color appointment with Matthew. Very happy with the result. Haircut and color looked great. Matthew was kind and did a great job. Highly recommend for anyone looking for good hair service.