Hot Water 911

Feb 2024

This company is outstanding. From Bob in the parts department to Krista in scheduling to Mark who serviced our water heater, I have never interacted with a more knowledgeable, friendly, and conscientious plumbing company. We have a tankless AO Smith water heater that can be really complicated to maintain, but Bob and Mark were on top of it, providing exceptional service at a tremendous value. By comparison, I paid $290 for parts and maintenance with Hot Water 911, whereas American Vintage Home was going to charge $1,600+ for the SAME service. Thank you Hot Water 911!

Nov 2023

Hot Water 911 is top notch. They have several dedicated and professional and experienced techs like Zach and Greg and the customer service and office/operations Manager Krista G is great too. I happen to have a tankless NTI dual water/heat boiler that has had every issue in the book (no repeat issues since Hot Water 911 took over though). And they have diagnosed , fixed and explained everything to me in detail , quickly and efficiently. If I could give 20 stars out of 5 I would.

Nov 2023

Saturday emergency service tech was responsive in under 2 hours. Phone dispatcher was also kind, quick, and thorough. Tyler was fantastic to work with and communicated thoroughly through the repair. They had every part our ultra high efficient water heater needed on the truck! So thankful for that! Was up and running in 2 hours and saved Saturday night business. Price hurt a bit with emergency service call rate but that’s a weekend for you.