About City & Suburban
City & Suburban Heating & Cooling is a trusted HVAC company known for its quick response times, reasonable pricing, and professionalism. Customers appreciate the company's timeliness and efficiency when handling heating and cooling issues. One customer experiencing an AC problem during a heatwave was impressed by the fast response and the technician's ability to diagnose and fix the problem the same day. The technician was personable and professional, explaining each step clearly and offering a reasonable solution. Another customer, with an 8-month pregnant woman in the household, had a Saturday morning AC breakdown. The technician, Rob, promptly returned the call within 10 minutes and scheduled an appointment for the following Monday. Rob arrived on time, quickly identified the problem, retrieved the needed part, and completed the repair that same day. He also offered advice on managing the issue and recommended maintenance schedules to prevent future problems. Recently, a customer praised City & Suburban for saving them money. When their furnace went out during the first snowfall, they called another company for a quote to replace the blower motor and wheel at $1,800. City & Suburban responded immediately, and Bob, a technician, quickly examined the unit. Within an hour, the furnace was fixed without replacing any parts, saving the customer $1,700. The customer expressed strong satisfaction and said they would now only use City & Suburban for their HVAC and AC needs. Customers have also shared positive experiences with the service. One praised the prompt, professional service that fixed their AC unit quickly, with Rob explaining everything clearly and leaving the area clean. Another customer mentioned Rob’s punctuality, politeness, and excellent work, highly recommending him for anyone in the Chicago area. Additionally, a customer highlighted Rob’s knowledge and honesty, noting that he diagnosed and fixed a noisy HVAC system quickly, finding it was just a loose outer shell. They also appreciated the office manager, Carissa, for her helpfulness and ease of scheduling. Overall, City & Suburban Heating & Cooling has proven its commitment to excellent customer service, providing timely, reliable HVAC solutions. Their honest assessments and fair pricing make them a highly recommended choice for heating and cooling needs.
City & Suburban has serviced our HVAC system twice, over 5 years apart. Each experience was positive. They addressed our needs, answered our questions, and didn't try to upsell us. Both techs were very friendly and knowledgeable. Today, Eddie showed up when expected and fixed our AC within 45 minutes. If you call the office, you may not get an answer if they're busy. But we entered a service request on their website and got a call back.
Outstanding work! AC/Furnace needed replacement. Two other companies would not even quote the job due to the roof location of the compressor. C&S H&C came and provided a quote on very short notice. Most technically sound solution for our preference and price was competitive vs other quotes. Installation was scheduled right away after quote acceptance. Everything was installed within the day and so far working good. Kudos to the crew that worked so hard under 95F to get that compressor up on the roof! Thank you!
Rob and Carissa were soooo helpful! Rob made it out super quick for a same day AC repair, and Carissa was great staying on top of my slow-replying HOA to get the insurance info processed before Rob showed up. Prices were reasonable (very middle of the road for quotes I received), and as I heard in my neighborhood’s Facebook group I was referred from—absolutely no pushiness on trying to oversell/upgrade my super old AC unit. Will def use again!