About Bluemercury
Bluemercury in Chicago is highly regarded for its exceptional customer service and knowledgeable staff. The associates are praised for their helpfulness and warm personalities, creating a welcoming shopping experience. Customers appreciate the honest opinions and personalized recommendations provided by the team, making them feel valued. Many note that this location stands out, as the staff goes above and beyond to assist with beauty needs. The store is frequently visited by loyal customers, who always find new products to try. The staff, including Marlene, are described as knowledgeable, friendly, and quick to help. Customers are greeted with kindness, even when visiting last minute, and their questions are answered thoroughly. The overall experience is consistently enjoyable, with the staff's exceptional service and expertise being consistently highlighted.
I had a fantastic experience at Bluemercury! Claire was absolutely amazing. I came in looking for a facial cleanser and wasn’t exactly sure what would work best for my skin. Claire took the time to listen, answer all my questions, and helped me find the perfect product.
She is incredibly knowledgeable, professional, and genuinely kind. It’s rare to meet someone who knows beauty and skincare products so well while also making customers feel comfortable and confident in their choices.
If you’re looking for skincare, cosmetics, or beauty advice, I highly recommend asking for Claire. She is one of the most knowledgeable beauty consultants I’ve...read full review
I needed some new mascara and I walked out with mascara. I had a successful shopping experience here. The staff was very helpful and zoned in on what I said I wanted. They have very high end products and more adorable options as well. I signed up for their Blue Mercury loyalty program. The more you spend the more points you earn. They seem to always be having some kind of specials going on. They have tons of moisturizers and cleansers for your face. It also looked like they had a spa area.
I booked a make up lesson with Isabella because I wanted to learn more about the Victoria Beckham beauty line. I worked as a makeup up artist myself for several years but have been feeling uninspired lately. I was very pleased to have a collaborative & fun conversation with Isabella as she expertly explained the line. I gave her creative freedom & was happy I trusted her - I purchased a few products & am already planning on my return visit. The store overall has a warm welcome atmosphere & a fantastic curation or beauty’s most coveted items.