Damage Restoration in Pocatello

“We called Rocky Mountain when our rental’s basement flooded and I’m so glad we did! It was after hours and on a Sunday but they had someone out to our property quickly and was able to figure out the problem and stop the water. It was a long process with quite a bit of damage but everyone we came in contact with, from beginning to end, was so nice and helpful with navigating this issue and helping us with the insurance side of things. They definitely went above and beyond and worked hard to get things covered by insurance. They have a very knowledgeable staff and we appreciated their insights. Overall what could have been a nightmare was actually pretty painless thanks to Rocky Mountain. We will definitely be using them again but hopefully we won’t have to!“

“When I called Idaho fire & flood, Bret M. Was out to our house within the hour, even after their business hours. He was incredibly professional, gave us great advice and feedback, and was so very kind. He did not do/remove anything without our permission, and he asked multiple times if there was anything else he could help with before he left. We were very disheartened and not hopeful after being in a disagreement with another restoration company who took $7,000 from us, and would not fix or remediate their own mistakes. Bret made us feel very validated, especially after feeling very stupid by a well known green restoration company. We actually felt some hope finally once we called Bret, he took the time to listen to our full story, he did not jump to conclusions, and it really felt like he’s on our side, and will do anything he can to help us, not just get our money (especially after insurance denied our sewage leak claim). Again, so very grateful for Bret and how hardworking, reliable and respectful he is.“

“Taelor is awesome! She is always so helpful and professional and always knows what is going on. She always follows through with everything she promises. With a positive attitude she is such a great asset to the company.“

“So my drain in my laundry room recently clogged up causing everything to flood and backup. I would definitely recommend Roto-Rooter any day! Rio and Jose did an amazing job. They were super patient and efficient and very thoughtful and nice. Want to talk about punctual? They were there the minute they said they were going to be there. They actually beat me to my house lol. They took care of the job amazingly and I haven't had an issue since! Would definitely highly recommend!!“

“This has been a good company to work with. They are efficient and reliable. The communication is excellent. Whenever I asked for someone to call me or explain something it was always done that day. I would highly recommend them for mitigation and restoration work.

1/27/2026. Update:
The restoration work has begun. The communication remains excellent no matter who is coming to work on the house. As each phase is completed they always ask me to look at it and give approval or feedback. I believe this makes them more efficient and productive. Still very happy with their work.“

“Troy was super professional and thorough with his inspection and with helping us mitigate a flood in our basement. We rest easy now knowing it’s all taken care of and we’re mold free.“