About ACI Northwest
ACI Northwest is a reputable Heating, Cooling & Electrical company that has been serving the greater Northwest region since 1992. The company is known for its excellent service and has an A+ rating from the Better Business Bureau, offering a 100% satisfaction guarantee. Customers appreciate ACI Northwest's commitment to timely support and high-quality work, with reviews highlighting the exceptional professionalism and expertise of the employees. Recent customer reviews praise the company's service, particularly mentioning a technician who effectively solved a furnace issue and another who completed a repair quickly after diagnosing the problem over the phone. The company's customer service is consistently praised, with staff members being described as resourceful, professional, and courteous. Customers recommend ACI Northwest for its reliable service and dedication to ensuring satisfaction. Customers have also noted the thorough and efficient work of the installers, who completed the installation of an air conditioning unit and furnace in a shorter time than expected. Additionally, a customer who had their furnace replaced by ACI Northwest, assigned by their home warranty provider, had a positive experience overall, despite some perceived lack of communication.
A tenant needed a service call for a furnace issue, and ACI answered right away and was able to get it scheduled quickly. Since I wasn’t present, Gage, the technician, kept open communication with me the entire time. He called on his way to the rental, communicated directly with the tenant, and after the inspection, walked me through the work he completed and his recommendations. He then emailed me the invoice along with photos showing the completed work.
Yet another reason I use ACI Northwest for all my heating/cooling needs. I know they do a ton of other stuff, too!
Kevin was our salesman, and Tracy was our installer.
Both did an amazing job in explaining all of our options and educating us on the entire process regarding our new Generac Generator.
I highly recommend working w/ them next time you need an electricians services.
Doug has been our buildings go to man here at Gentiva. He is always kind and considerate. He explains everything he does and everthing that needs repairs. He is very professional and we enjoy his conversations. Thank you Doug for all you do.