Discovered Saturday evening we had had an overflow issue with our lift station. Great. No toilet, shower, dishwasher, etc. Called Downs Sunday morning and very friendly, professional young woman talked with me. She was going to have Jesse call us back to let us know what time he would arrive. He called within an hour and actually tried to help us troubleshoot over the phone. He gave great advice but we still needed him. He let us know it would be after lunch and would call on his way. He did exactly that and was here within the timeframe he quoted us. Worked on our station for an hour and got it up and running. Jesse was professional and polite and knew exactly what needed to be done...he has lots of plumbing knowledge!
We are especially grateful that Downs is a 24 hr service. And, we're very pleased with their customer service and work Jesse did. Highly recommend. We'll use again with any plumbing need.
About Downs Plumbing & Gas
Downs Plumbing & Gas is a well-established company that provides excellent services in plumbing, sewer, and gas in Pensacola and surrounding areas. With over 30 years of experience, the company is committed to honesty, integrity, and fairness. The team of professional and knowledgeable technicians, such as Jesse and Alex, can efficiently troubleshoot and fix issues, including backed-up sewers and old toilet improvements. Customers have praised the company's 24-hour service, prompt communication, and timely arrival of technicians. Downs Plumbing & Gas is known for its reliability and trustworthiness, with many customers expressing satisfaction after using their services multiple times, including for water heater installations and bathroom repairs. Customers have highlighted the technicians' professionalism, courtesy, and knowledge, as well as the company's competitive pricing compared to other local providers.
Reviews
I've used Downs several times in the last few years after a friend recommended them. I've been extremely satisfied with their service and professionalism. Jared was the tech who stopped over for the latest service and he was thorough and diligent in getting my issues resolved.
Service technician was very courteous and helpful. He did more than I expected to protect the system. He worked quickly and
efficiently, and gave suggestions to protect the system. I will deficiently use them again.
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Location
5840 Muldoon Road, Pensacola, FL 32526
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