Eye Doctor Optical Outlet, PA

Apr 2024

I went in store to order my glasses and they were very busy during the afternoon. I took a card and made an appointment for the next opening. Went to my appointment and the people inside the store were very polite and seemed to be interested in helping me. After i received my EOB from my insurance the paperwork did not match and called the store. After this is when they were rude on the phone, admitted they did not know what a EOB was and did not acknowledge receiving $399.00 from and insurance. They did not have a clue. Office people said that is the way it was. I find it extremely difficult to work with employees who dont acknowledge insurance payments and then take the attitude of not working with the client and just repeating the same thing over and over. If the customer didnt understand it the first 3 times why keep repeating it over and over then cope an attitude. I will not be back and advise people to go over the Eyeglass World and get way better service and better attitudes.

Jan 2024

Last year, it cost me $189 for 1 year supply of contacts & an exam. This year, for the same thing, (lens was different, I got multi focal), I was charged $526 !!!! I expected to pay a couple dollars more for the different lens, but over twice the cost of the others ???? Come on....... I'll not be returning.

Apr 2023

Glasses never right. Complained told to contact manager but they were never available. Left message asking for return call and 6 mo later still no response. Dr ignored my request for nobdilation of eyes and staff was very cold. Spend over $240 for glass that continue be difficult to wear. Buyer beware. Cheaper is not necessarily better. This is the case here. Wish I could give minus stars!!!